Do not be alarmed if you receive your plants without leaves, because in autumn and early spring these plants are deciduous, so it’s normal for them to look like that. This does not mean it’s dead; in fact it’s still very much alive.

There is always one way to know if something is dead or not and that's by scratching the bark hard with your thumbnail and if it’s green under the bark then it’s alive and will flourish in spring. However if it’s brown when you scratch, then it’s dead or dying. And in this case just contact us for your free replacement or your money back.